Thank you for visiting the California Prison Industry Authority (CALPIA) website and reviewing our Conditions of Use Policy. You may also want to review CALPIA’s Privacy Policy located on our website.

By visiting this website, you are accepting the policies and practices outlined in CALPIA’s Privacy Policy. CALPIA is committed to promoting and protecting the privacy rights of individual as enumerated in Article 1 of the California Constitution, the Information Practices Act of 1977, and all other relevant state and federal laws. The topics listed below provide details about CALPIA’s collection and management of personal information:

Gather and Use of Information

The Public Records Act (Government Code Section 6250 et seq.) provides that information collected by the Department is generally considered public information and is subject to inspection by the public. Exceptions to this public disclosure obligation include: Personal Information and Confidential Information.

CALPIA gathers your information after determining the appropriate use to accomplish our mission. The information is used in a responsible and lawful manner, and we strive to use accurate, complete, and current information. The requirement to protect someone’s privacy is provided to those who have access and share information. If your information is needed for use other than for its originally intended purpose, it will be determined if the new use is appropriate, and if needed, request your consent prior to use.

You may review your information and bring any inaccuracies to our attention. Policies established regarding the personal information collected and managed are governed by law, including the Information Practices Act (Civil Code Sections 1798 – 1798.78).

CALPIA is obligated to protect your privacy rights. The Information Privacy Principles for Individuals are established based on the California Information Practices Act (IPA). These principles are listed under CALPIA’s Privacy Policy overview and illustrate our commitment to protecting your privacy.

Electronically Collected Information/Cookies

CALPIA ensures that your information is protected whenever you visit our website. For more information on how your privacy is protected, please review the following links:


Whenever you visit a website, a small piece of information called a cookie may be sent to your computer. The main purpose of a cookie is to identify and customize webpages for you.

CALPIA may use Google tracking cookies in some areas of this website to improve the overall usability of the site. Cookies are small text files placed on your computer, often without your knowledge, while you visit certain sites on the Internet to identify your computer (e.g., to greet you personally, to post a list of items you ordered in the past, to remember what you previously had in your shopping cart on your last visit, etc.).

Google tracking cookies do not contain “personal or confidential information” about you and do not compromise your privacy and security. They are used only to monitor activity on our website. CALPIA’s site (or application) anonymizes that information, and only part of your Internet Protocol (IP) address is collected, which does not contain any personal or confidential information. You can refuse the cookie or delete the cookie file from your computer by using any of widely available methods. However, if you turn your cookie option off, you may not be able to access some of the features in our interactive applications. You can find out more about Google Analytics’ anonymized IP addresses at

Information CALPIA Collects

CALPIA collects personal information directly from individuals who use our services. Collection of this information is required to deliver the specific services, and use of these services is voluntary.

If you do nothing during your visit to the website but browse or download information, we automatically collect and store the following information about your visit:

  1. The Internet Protocol (IP) address and domain name used, but not the e-mail address. The IP address is a numerical identifier assigned either to your Internet service provider or directly to your computer. The IP address is used to direct Internet traffic and generate statistics used in the management of this site;
  2. The type of browser and operating system used;
  3. The date and time visited this site;
  4. The web pages or services accessed at this site;
  5. The websites visited prior to coming to this website;
  6. The websites visited when leaving this website;
  7. If you downloaded a form, the form that was downloaded.

The information automatically collected or stored is used to improve the content of our web services and is used to show us how people are using our services. This information does not identify you personally and is used for gathering website statistics. The information about your visit is automatically collected and stored in logs to analyze the website and continually improve the value of the materials available. Website logs do not identify a visitor by personal information, and no attempts are made to link other websites with the individuals that browse the website.

Government Code Section 11015.5(6) prohibits all state agencies from distributing or selling any electronically collected user’s personal information (as defined above), to any third party without the permission of the user. The State does not sell any “electronically collected personal information.” Any distribution of “electronically collected personal information” will be used solely for the purpose it was provided.

The state may provide or distribute certain lists and statistical reports of regulatory information as provided by law; but no personal information is sold or distributed, and all relevant legal protections still apply to state websites.

A Special Note about Children

Children are not eligible to use services that require submission of personal information. Minors (under the age of 18) are required not to submit any personal information, including but not limited to personal information as part of a user profile or personalization profile. If you are a minor, you can use these services only with your parent(s) or guardian(s).

If the state decides to collect personal information from children, parents will be notified. The state will seek parental consent before collecting any Personally Identifiable Information, disclose the reasons for collecting it, and the intent for its use. Parents may request information on the type of data being collected, view their child’s information, and, if they choose, prohibit the state from making further use of their child’s information. The state will not provide personal information about children to third parties. (For more information, refer to Right to KnowRight to Inspect or CorrectRight to Be Heard)

A Special Note to International Users

This website is hosted in the United States (U.S.) and is intended for and directed to users in the U.S. If you are a user accessing the website from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from the U.S. laws, please be advised that, through your continued use of the website (which is governed by U.S. law), this Privacy Policy and our respective Conditions of Use apply when you are transferring your personal information to us. Specifically, you consent to this transfer.

What Happens to Information You Email to CALPIA

If you choose to provide us with personal information, i.e., an email with a comment or question, your information will be transmitted through secured lines to our departmental database. Any personal information will be used only for the purposes it was provided and will not be shared with another entity except as prescribed by law. The information provided will be used to improve our service or respond to your request. If information is provided regarding an issue that does not fall within our regulatory jurisdiction, your email may be forwarded to other state agencies who may better assist you. Your email will not be shared with any other organization, with the exception of an authorized law enforcement investigation or as required by law.

CALPIA will use your email to respond either directly to you, to address issues you identified, or improve our website. If any type of personal information is requested on the website or volunteered by the user, state law, including Information Practice Act of 1977, Government Code Section 11015.5, and the federal Privacy Act of 1974 may protect it. However, this information may be public record once you provide it and may be subject to public inspection and copying if not otherwise protected by federal or state law. You have the right to request any electronically collected personal information about you corrected or deleted without reuse or distribution.

For additional information, see Personal Information and Choice.

Use of Internet Request for Assistance or Customer Service Issues

The information gathered is used to improve our website and/or process your requests. Your information is not sold or distributed to anyone outside of CALPIA, unless required by law or as is necessary to process your online transaction. CALPIA may be required to comply with subpoenas and government orders and provide information to the extent permissible by law.


If you participate in a survey or send an email (any e-mail, like Gmail or Hotmail, or send a message using our website) during your visit to this website, the following additional information will be collected:

  1. The email address and contents of the email: and
  2. Information volunteered in response to the survey.

The information collected is not limited to text characters and may include audio, video, and graphic information formats you send us.

The information is retained in accordance with Government Code Section 11015.5.

Order Forms

If a customer places an order with CALPIA, we request information on our order form. A customer must provide contact information (such as name and shipping information) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill your order/request. If there are issues processing an order, the information provided will be used to contact you. For additional information please read Share/Public Disclosure.

Protecting Your Privacy

CALPIA uses security technologies to protect all of your information on our entire website from unauthorized viewing or corruption, by either internal or external sources. Secure Socket Layer (SSL) is implemented for authentication and private communications in an effort to build users’ trust and confidence in the online catalog website, and it also enables CALPIA to provide simple and secure access and communication of credit card and personal information. To help conduct business safely and privately, we require that you use a browser that supports Transport Layer Security and SSL, version 3.0 or higher.

Protect your privacy by updating your browser and operating system regularly. For more information on how to protect your privacy, visit the Privacy Enforcement and Protection page on the Office of the Attorney General website


Information presented on this website, unless otherwise indicated, is considered public domain. It may be distributed or copied as permitted by law. However, the state does make use of copyrighted data (photographs) which may require additional permissions prior to use. Furthermore, the unique branding of the site and various official seals and marks may not be used without permission of the state. In order to use any information on this website not owned or created by the state, you must seek permission directly from the owning (or holding) sources. The state shall have the unlimited right to use for any purpose, free of any charge, all information submitted pursuant to this site except those submissions made under separate legal contract. The state shall be free to use, for any purpose, any ideas, concepts, or techniques contained in information provided through this site.

What CALPIA does with the Information Collected

If you submit information to us, the information will be transmitted through secure lines to our departmental database. Any personal information will be used for the purposes for which it was provided and will not be shared with another entity except as prescribed by law. You have the right to request any electronically collected personal information about you corrected or deleted without reuse or distribution. Please see our Privacy Policy for additional information.

Personally Identifiable Information (PII) submitted through the website will be used to contact you as it relates to your activities on the website (includes, but not limited to: confirmation emails, sending you a response or requests for additional information, etc.). CALPIA will not use your email address or other PII for commercial or marketing purposes without your consent. Your information will not be sold or distributed to anyone outside of the CALPIA, unless required by law or necessary to process your online transaction. However, your email address will be used without further consent for non-marketing or administrative purposes (such as: notifying you of major changes to our website or for customer service purposes).

Electronically collected personal information is exempt from disclosure when requested under the California Public Records Act (see Government Code Section 6250 et seq.)

Personal Information and Choice

“Personal Information,” as defined in the Information Practices Act, is any personal information that personally identifies or describes and individual includes, but is not limited to: an individual’s name, Social Security number, physical description, home address, home telephone number, education, financial matters, and medical or employment history. Personal information collected is relevant and necessary to accomplish the lawful purpose of the CALPIA. For example, we may need an individual’s home address, email address, or telephone number to answer a person’s question, process their order, or provide some other requested assistance. An “Individual” is defined as a “natural person”. You are notified at the time of request if submission of personal information is mandatory or voluntary.

According to Government Code Section 11015.5, “Electronically collected personal Information” means any information maintained by an agency that identifies or describes an individual’s personal information (as listed above under information that personally identifies); in addition this includes, but is not limited to: a password, electronic mail address, and information that reveals any network location or identity, but excludes any information manually submitted to a state agency by a user, whether electronically or in written form. Information including on or relating to individuals who are users, serving in a business capacity, includes, but is not limited to: business owners, officers, or principals of that business.

A domain name or Internet Protocol (IP) address is not considered individual personal information. However, it is considered “electronically collected personal information”. The IP address is a numerical identifier assigned either to your internet service provider or directly to your computer. The electronically collected personal information we automatically collect includes your domain name or IP address, and statistical information about which web pages you visited. If you voluntarily participate in an activity that asks for specific information (i.e., completing a request for assistance, personalizing the content of the website, ordering product(s), sending an email or participating in a survey, etc.) more detailed data will be collected. If you choose not to participate in these activities, your choice will in no way affect your ability to use any other feature of the website.

Any information we acquire, including information collected on our website, may be released if requested as stated in the Information Practices Act of 1977 (see Civil Code Section 1798 below).

Information Practices Act – Civil Code Sections 1798-1798.78

Title 1.8 Personal Data
Chapter 1 Information Practices Act of 1977-Civil Code Sections Sections
Article 1 General Provisions and Legislative Findings: 1798-1798.1
Article 2 Definitions: 1798.3
Article 5 Agency Requirements: 1798.14-1798.23
Article 6 Conditions of Disclosure: 1798.24-1798.24b
Article 7 Accounting of Disclosures: 1798.25-1798.29
Article 8 Access to Records and Administrative Remedies: 1798.30-1798.44
Article 9 Civil Remedies: 1798.45-1798.53
Article 10 Penalties: 1798.55-1798.57
Article 11 Miscellaneous Provisions: 1798.60-1798.69
Article 12 Construction with Other Laws: 1798.70-1798.78

Confidential Information

Confidential information includes, but is not limited to: an individual’s home address, home telephone number, physical/mental information, Social Security number, banking information, and photographs. Requests for any confidential information must include a state or federal statute that authorizes or requires the department to release such information. Confidential information may also refer to other documentary material, regardless of physical form or characteristic, received, owned, used, or produced by CALPIA.

CALPIA may further restrict the release of any information from our files if determined on the facts of the particular case that public interest is better served by not disclosing the information.

Personnel Records

Information collected and requested by the State Controller’s Office (SCO) or the Personnel/Payroll Services Division is used by the SCO for personnel, payroll, retirement, and health benefits processing. Furnishing personal information is mandatory, unless specifically stated otherwise, and refusal to provide such information may result in refusal of employment, inaccurate determination of credit for state service, payroll calculations, retirement and/or health benefits.

Authority to maintain this information by the SCO include: Federal Internal Revenue Code (26 USC Section 3402(a), 6011, 6051, and 6109) and the regulations thereto; Federal Public Health and Welfare Code (42 USC Section 403); and California Government Code Sections 12470 through 12479 and 16391 through 16395; California Unemployment Insurance Code Section 13020; delegated authority from the California Department of Human Resources (CALHR), and delegated authority from the Trustees of the California State University.

CALPIA will not disclose personnel, medical, or similar files where disclosure would constitute an unwarranted invasion of personal privacy, unless there is express written permission from the individual to whom the information pertains. Certain items of personal information furnished may be transferred to the following governmental or private agencies where authorized by law: CALHR, Trustees of the California State University, Employment Development Department, Department of Social Services, Department of Finance, California Public Employees’ Retirement System, employing State agencies and campuses; Social Security Administration; Federal Internal Revenue Services; California State Franchise Tax Board; other state income tax bureaus and other governmental entities when required by state or federal law, organizations for which deductions are authorized by law, and collective bargaining organizations.


CALPIA has taken several steps to safeguard the integrity of its telecommunications and computing infrastructure, includes but is not limited to: authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation and day-to-day practices of the state operating environment as part of its continuing commitment to risk management. This information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided pursuant to the state’s supported website. The standards governing security are enforced by the State’s Office of Information Security.

This website and the information it contains are provided as a public service by the State of California. This system is monitored to ensure proper operation, to verify the functioning of applicable security features, and for comparable purposes. Unauthorized attempts to access or modify any information stored on this system, to defeat or circumvent security features, or to utilize this system for other than its intended purpose are prohibited and in violation of Section 502 of the California Penal Code (CPC) and/or applicable Federal Law, and may result in criminal prosecution of the responsible party.

Individuals using this computing system without authority, or in excess of their authority, are subject to having their activities on this system monitored and recorded by system personnel. The activities of authorized users may also be logged. These logs are routinely deleted as problems are resolved except when a violation of Section 502 of the CPC is suspected. Anyone using this system expressly consents to such monitoring and is advised that if such monitoring reveals possible evidence of criminal activity, further legal action may be taken.


CALPIA maintains your personal information as long as necessary to fulfill our business needs. Personal information is reviewed regularly in order to determine if the information is no longer required. Confidential information is destroyed according to CALPIA’s records retention schedule in compliance with the statutory requirements and objectives of the State of California Records Management Program pursuant to Government Code Sections 12270-12279.

Share/Public Disclosure

In the State of California, laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by state government. At the same time, there are exceptions to the public’s right to access public records. These exceptions serve various needs, including maintaining the privacy of individuals. Both state and federal laws provide exceptions.

All information collected on this website becomes public record that may be subject to inspection and copying by the public, unless an exemption in law exists. In the event of a conflict between this Use Policy and the Public Records Act, the Information Practices Act or other law governing the disclosure of records, the Public Records Act, the Information Practices Act or other applicable law will control. The applicable law or policy followed will be determined by CALPIA’s Legal Unit.

Limitation of Liability

CALPIA attempts to maintain the highest accuracy of content on its website. Any errors or omissions should be reported for investigation.

CALPIA makes no claims, promises or guarantees about the absolute accuracy, completeness or adequacy of the contents on this website and expressly disclaims liability for errors and omissions in the content of this website. No warranty of any kind, implied, expressed or statutory, includes, but not limited to: the warranties of non-infringement third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus is given with respect to the contents of this website or its hyperlinks to other Internet resources. Reference in this website to any specific commercial products, processes or services, or the use of any trade, firm or corporation name is for the information and convenience for the public, and does not constitute endorsement, recommendation or favoring by the State of California or their employees or agents.

Notification if Your Personal Information is Released

You will be notified by CALPIA in the most efficient means possible (e.g. telephone call, email, or written), pursuant to the information obtained, if your personal information has been compromised in any way (i.e., lost, compromised, hacked, disclosed by either internal or external sources, etc.).

Right to Know

You have the right to know what types of personal information CALPIA gathers and utilizes. You will be informed of what types of personal information is gathered, whether or not the information is mandatory or voluntary, and how it is used/processed. Failure to provide the mandatory information may result in an order not being processed, your personnel documents not being processed or possibly processed incorrectly. CALPIA will inform you what types of personal information we share with other organizations and the authority to share that information. The Privacy Policy and Conditions of Use are posted on our website to inform the public as well as our employees about our policies and practices.

Upon request, we provide information about our privacy policies and practices, including the name(s) or staff responsible for overseeing our compliance.

Right to Inspect or Correct

You have the right to inspect the personal information we maintain about you and to request we correct any errors. CALPIA has a simple inspection and correction process, and will respond to your request within a reasonable amount of time, and if applicable at a minimum or no cost to you. Your personal information will be corrected when more accurate or compete facts are provided and substantiated by CALPIA, and if the law allows for it. For additional information, you may contact our Privacy Coordinator pursuant to the information located on the last page.

Right to Be Heard

If you believe CALPIA failed to adhere to this policy, practices, or principles regarding the Privacy Policy, you may file a complaint through our simple complaint process by contacting the Privacy Coordinator (see contact information below). All complaints are investigated and responded to promptly, and corrective measures taken when appropriate.

Links to Other Websites

CALPIA’s website includes links to other websites. These links are provided as a convenience. When you link to another website, you are no longer on CALPIA’s website and are subject to the Privacy Policies of the new website. Additionally, we use a third party to process credit card payments. Please read the Privacy Policy of any website that collects your personal information. These websites and their Privacy Policies are not under CALPIA’s control.

Notification of Changes

This policy is effective 1/5/2016. Please note that our Privacy Policy/Conditions of Use Policy are current business practices and subject to change without notice. We will prominently post any revision on our website within thirty (30) calendar days of implementation.

If you have questions or want to file a complaint about this policy

Contact Our Privacy Coordinator

FOLSOM, CA 95630

You may also call our office at (916) 358-1268 and ask to speak with the CALPIA Privacy Coordinator.